Get in touch at Gransino Casino
Instant chat support
The fastest answer. Log in so the agent can see your account straight away.
Deposits, withdrawals, verification
Track a payout, check verification status or update your limits from the cashier.
Not a member yet?
Create an account in about two minutes and the welcome offer is added to your first deposit.
100% up to €500 + 200 free spins
While you wait for our reply, your welcome package is ready to claim.
Support at Gransino
Whatever the question, you reach real people who know the site. Tell us what happened and we take it from there.
How fast we reply
We are online 24/7. Typical reply time: a few minutes on live chat.
Complaints
Complaints are logged, reviewed by a second person and answered by e-mail. Keep your reference number for any follow-up.
Documents
Verification protects your balance and is required before payouts. We only ask for what the licence obliges us to check.
Ways to reach us
Write to [email protected] from the address linked to your account. Logged-in players can also open the live chat at any time.
Limits and help
You can set deposit limits or pause your account from your profile, or ask support to do it. Play is for people aged 18 and over.
What to include
A username, a time and one screenshot are usually enough for us to find what happened. Never send us your password: we will never ask for it.
One last thing
Thanks for playing with Gransino. If we got something wrong, tell us.
Send us a message
Thank you!
Your message has reached our team. We usually reply within a few hours.